FAQ Details



 

 

What are the requirements to rent from Thrifty Van?
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Licence: To drive a Thrifty Van vehicle, drivers must be in possession of a full, unendorsed driving licence which they have held for at least 2 years prior to the commencement of the rental. Licences must be produced in person at the Thrifty Van location at the time of collection. Drivers must be in possession of their licence at all times when driving the vehicle. Certain minor endorsements may be accepted - please check with Central Reservations before making a booking.

Licences must be from the country of permanent residence. Holders of UK, US, Canadian, Australian and all EU member states are NOT required to supply an International Driving Permit (IDP). International Driving Permits where required, MUST BE accompanied by the original domestic licence of the driver. This is clearly stated on the international permit. An International permit presented without the domestic licence, will not be accepted.

Any clients with a UK photo card driving licence must have the 2 parts of their current driving licence in their possession at time of rental. We cannot rent to UK clients who arrive with only one part of their licence.

Age: Drivers must be at least 27 years of age on commencement of the rental when renting on our company insurance. The maximum age is 74 years. Drivers aged 71 - 74 years inclusive are subject to an additional daily insurance surcharge of €10.22 per day. All drivers are subject to an excess/liability charge of 1300Euro. This excess may not be waived.

Credit Card: The main driver must be the holder of a major credit card which they must produce on arrival. A credit card is required for the excess/deductible and additional charges such as extra drivers, fuel, parking fines etc. We accept MasterCard, Visa, American Express and Diners Club. Payment must be made with a credit card as we do not accept cash, debit cards, electronic cards or a credit card from a third party. At the time of rental, there must be sufficient credit on your card to cover all charges including the excess/deductible amount.

Failure to produce your licence or credit card will result in you being unable to pick up your car. You will also be unable to receive a refund for any deposit taken. We will not be held liable for any cost incurred by you if you are unable to pick up your car as a result of failing to produce the above items.

 

What do the online rates include?
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Thrifty Van's online rates are inclusive of VAT, third party insurance, collision damage waiver insurance, theft protection insurance, unlimited mileage, 24 hour roadside assistance and road map *(unless the ‘waive CDW’ box is ticked – this would offer you a rate EXCLUSIVE of our insurance. Rates are based on 24 hour rental periods.

If you have chosen to waive our CDW insurance, you must have your own fully comprehensive, Irish insurance policy that will cover your rental of a commercial vehicle.

 

What is not included in the rates?
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Thrifty Van's online rates are exclusive of:

- Excess/deductible
- Additional driver surcharge
- Driver Safety Assessment Surcharge (where required)
- Fuel
- Traffic Fines

 

What is the airport surcharge?
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All vehicles collected at an airport location are subject to an airport surcharge of 22Euro plus VAT.

 

What is my excess/deductible?
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Excess amount is 1300 Euro on all Vans.

**This excess cannot be waived

 

Can I have additional drivers?
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Additional drivers must satisfy the same licence and age conditions as the main driver and assume the same responsibility for the rental vehicle. A maximum of 2 additional drivers is permitted on all van**** groups.   A daily charge applies PER additional driver as follows:

Groups Daily Charge
All Vans €11.35 per day per additional driver

Please note unauthorised drivers are not covered by our insurance and are prohibited from driving the rental car.

 

What is your fuel policy?
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At all airport locations your van will be provided with a full tank of fuel. For your convenience, we will ask you to prepay for your fuel. This method eliminates the need for you to refuel the tank prior to returning. Please be aware that we are unable to issue a refund for unused fuel. Please ask on arrival at our city centre locations for the local fuel policy.

 

 

Can I book a specific car?
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Unfortunately Thrifty Van Car Rental cannot guarantee a specific make or model of vehicle however the vehicle you will be provided with will be from the vehicle category reserved. If upon collection of the vehicle you believe it is too small for your requirements, you can upgrade to a larger vehicle (depending on availability) the cost of which can be paid locally.

 

 

Can I travel to Northern Ireland?
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If travelling to Northern Ireland, there is a fee of €34.05 per rental. Vehicles may NOT be taken off the island of Ireland.

 

 

What is the maximum amount of time I can stay in the same car?
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The maximum amount of time that we can provide insurance on a commercial vehicle is 48 hours.

 

 

Can I return my car to a different location?
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One way rentals are not allowed when renting commercial vehicles and must be returned to same location as collected

 

 

When is a booking confirmed?
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Your reservation will be confirmed when availability has been checked, you have received a reservation number and a deposit has been taken from your credit card.

 

 

What is Thrifty Van's deposit/cancellation policy?
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Once availability has been confirmed, 60% is charged. Cancellation Insurance can be purchased for €5 per week. If Cancellation Insurance has been purchased, and you cancel at least 24 hours before your pickup time, all charges less the Cancellation Insurance will be refunded.

Where Cancellation Insurance has not been purchased, reservations cancelled at least 24 hours before your pickup time will incur a 15% cancellation fee.

Cancellations less than 24 hours from the pickup time will result in a loss of your deposit.

 

 

Is there an out of hours fee?
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For all collections out of office hours, there is a standard fee of 28.38Euro. All requests are on a request basis only.

Click here for office hours.

 

 

Do you provide GPS units?
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GPS units are available for 10Euro per day or 50Euro per week and can be reserved when making your booking online.

 

 

How do I pay the toll along the M50?
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Drivers of vehicles using the M50 between junctions 6 and 7 will pass through a barrier free toll. Payment for toll charges incurred by car rentals crossing the M50 toll bridge will now be paid by Thrifty Car Rental and directly charged to the rental.For more information please see the eflow Leaflet aimed at car rental customers in PDF format. This information can be found at all of our rental locations and applies only to the M50 Toll Bridge.

It is important to note that if you cross the M50 Toll Bridge and post pay the toll, you will be charged twice. Thrifty Car Rental have no way of knowing who have paid tolls.

Toll Charges
     
Blue Arrow Car €4.50 (including €2 Administration charge)
Blue Arrow Vans €5.50 (including €2 Administration charge)


If you have any questions about toll payments, please do not hesitate to contact us.

 

Other information
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Confirmation
Please read your confirmation carefully and check all details are correct i.e. pick up date and van type.

Van Returns
Vans that are returned outside branch opening and closing times, and/or not returned to the correct car rental office will be charged for any damage or any loss incurred until the car is returned to the car rental company. This includes spare keys, car park charges etc. Vans may not be returned outside branch opening and closing times other than by prior arrangement.

Traffic Fines
Parking, speeding and other traffic fines are the responsibility of the main renter and will be charged to your credit card when the fine is received.

VAT
The VAT rate in Ireland is currently 21.5% and is included in all of the above charges. VAT is subject to change.


If you have a question and it has not been answered above, please email your question to rent@thrifty.ie.